Legal
Terms & Conditions
Last updated: 24 September 2026
1. About Us & These Terms
Home Budget Hub Ltd ("we", "us", "our") provides emergency call-out repairs and annual home maintenance subscriptions for household electrics, boilers, televisions, garden appliances and kitchen appliances. We are registered in England and Wales. Company Registration: 17227795. Registered office: 66 Paul Street, London, EC2A 4NA. Contact: support@householdbudgethub.co.uk | 0330 027 0073 By subscribing to a plan or booking a call-out, you agree to be bound by these Terms and Conditions. Please read them carefully before subscribing. These terms were last updated: 24 September 2026.
2. Our Services
We provide: • Emergency call-outs for household electrical faults • Emergency call-outs and repairs for boilers • Call-out repairs for televisions • Repairs for garden appliances such as lawn mowers and strimmers • Repairs for kitchen appliances such as ovens, fridges, washing machines and dishwashers Subscription plans also include, once per 12-month membership year: • One annual PAT (Portable Appliance Test) of your household portable electrical appliances • One annual boiler service • One annual full update service for your televisions and appliances Gas boiler work is only carried out by Gas Safe registered engineers. Services are provided at the property address registered on your account. Please make sure this address is accurate and kept up to date.
3. Subscription Plans & Billing
We offer the following plans: Pay-per-call-out (no subscription): call-outs are charged individually. The charge is quoted before the booking is confirmed. Monthly Plan: £26.99 per month, billed monthly. Annual Plan: £200.00 per year, billed annually. Billing: Your first payment is taken when you subscribe. Recurring subscriptions are charged automatically to your chosen payment method (card or BACS Direct Debit) on each renewal date. Authorisation: By subscribing, you authorise Home Budget Hub Ltd to charge your payment method on a recurring basis, at the stated frequency and price, until you cancel. Price Changes: We will give you at least 30 days' notice of any price increase. Failed Payments: If a payment fails, we will retry it. If payment remains unsuccessful, call-out cover and included services may be paused until payment is resolved.
4. Booking Call-Outs & Included Services
To book an emergency call-out or schedule your annual PAT test, boiler service or appliance update, contact us by phone on 0330 027 0073 or by email at support@householdbudgethub.co.uk. Attendance times depend on engineer availability and your location. We will give you an estimated arrival time when you book. Parts and replacement components are not included in the subscription price unless we state otherwise. Any parts cost will be quoted and agreed with you before work begins. Included annual services (PAT test, boiler service, appliance update) are available once per membership year. Unused services do not roll over to the next year and have no cash value. Please give at least 24 hours' notice if you need to cancel or rearrange a booked visit.
5. Your Responsibilities
You agree to: • Provide safe and reasonable access to your property and the appliances to be worked on • Make sure an adult aged 18 or over is present during the visit • Give accurate information about the fault or appliance when booking • Not attempt to repair, or allow anyone else to repair, a fault while a call-out is in progress We may decline or stop work where conditions are unsafe, or where an appliance is beyond economical repair. We will explain why and discuss your options.
6. Exclusions
The following are not covered by the subscription: • Commercial or business premises (the plan covers domestic properties only) • Damage caused by misuse, neglect, accidents, or unauthorised repairs • Faults that already existed before you subscribed and that you knew about • Cosmetic damage that does not affect how an appliance works • Replacement of an appliance that is beyond economical repair • Parts and materials, unless we agree otherwise in writing
7. Cancellation Rights
You may cancel your subscription at any time: 1. Log into your account and go to Account Settings > Subscription > Cancel Subscription, OR 2. Email support@householdbudgethub.co.uk with "Cancel Subscription" in the subject line, OR 3. Call us on 0330 027 0073 (Mon–Fri, 9am–5pm GMT) Effect of Cancellation: Cancellation takes effect at the end of your current billing period. Your cover continues until then, and no further charges will be made. Statutory Cooling-Off Period: Under the Consumer Contracts Regulations 2013 you have 14 days from the date of purchase to cancel. If you asked us to provide a service (such as a call-out, PAT test or boiler service) during those 14 days, we may deduct a proportionate amount for the services already provided. See our Refund Policy for full details.
8. Refunds
Full details are set out in our Refund Policy. In summary: • You can cancel within 14 days of your first payment for a full refund, minus the value of any services already provided • After 14 days, subscription fees are not refundable for the current billing period • Refund requests should be sent to support@householdbudgethub.co.uk • Eligible refunds are processed within 5–10 business days to your original payment method See our full Refund Policy at /refund-policy.
9. Workmanship Guarantee
If a repair we carried out fails because of our workmanship, please contact us and we will return to put it right at no extra labour cost. This does not affect your statutory rights under the Consumer Rights Act 2015, which require services to be carried out with reasonable care and skill.
10. Payment Processing
All payments are securely processed by Stripe, Inc., which is PCI DSS Level 1 certified. • We do not store or have access to your full card number, expiry date or CVV • BACS Direct Debit payments are protected by the Direct Debit Guarantee • All transactions are encrypted using TLS technology • Charges appear on your bank statement as "HOME BUDGET HUB LTD"
11. Limitation of Liability
To the fullest extent permitted by law: • We are not liable for indirect or consequential losses • Our total liability for any claim will not exceed the total amount you have paid us in the 12 months before the claim Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded by law. Your statutory rights are not affected.
12. Suspension & Termination
We may suspend or end your subscription if you: • Breach these Terms and Conditions • Behave abusively or threateningly towards our engineers or staff • Fail to pay subscription fees Except in cases of serious misconduct, we will normally warn you first and give you a chance to put things right.
13. Changes to These Terms
We may update these Terms from time to time. We will tell you about material changes by email at least 14 days before they take effect.
14. Complaints, Governing Law & Disputes
If you are unhappy with our service, please contact us first at support@householdbudgethub.co.uk. We will acknowledge your complaint within 1 business day and aim to resolve it quickly. These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
15. Contact Us
Home Budget Hub Ltd Company Reg: 17227795 66 Paul Street, London, EC2A 4NA Email: support@householdbudgethub.co.uk Phone: 0330 027 0073 Hours: Monday–Friday, 9:00 AM – 5:00 PM GMT
Related policies: Privacy Policy · Refund Policy · Cookie Policy
© 2026 Home Budget Hub Ltd. Company Reg 17227795. Registered in England and Wales. 66 Paul Street, London, EC2A 4NA.