Service Delivery Policy
Shipping & delivery information · Last updated: 2 November 2026
1. What We Deliver
Home Budget Hub Ltd sells home maintenance and emergency call-out subscriptions. We do not sell or ship physical goods, so there are no shipping charges and nothing is posted to you. Your subscription is "delivered" in two ways: • Instantly online: your account and plan are activated as soon as your first payment is confirmed and your email is verified. You receive an order confirmation email and receipt straight away. • In person at your home: our Checkatrade-verified engineers visit your property to carry out call-outs, repairs and annual services.
2. Service Area
We serve domestic (residential) properties in England, Wales and Scotland. We do not cover commercial premises. If your postcode falls outside our engineer coverage, we will tell you before you subscribe or refund you in full.
3. Emergency Call-Outs
• How to book: phone 0330 027 0073 or email support@householdbudgethub.co.uk • We aim to contact you within 2 hours of your request during opening hours to triage the fault and arrange an engineer • We aim to attend emergencies within 24–48 hours, depending on your location and engineer availability • Covered: household electrics, boilers, televisions, garden appliances and kitchen appliances • Gas boiler work is carried out only by Gas Safe registered engineers
4. Annual Services
Each membership year includes one PAT test, one boiler service and one full TV & appliance update service. You can book these at any time after joining. We will offer you an appointment, normally within 14 days of your request, at a time that suits you.
5. Parts & Materials
Parts are not included in the subscription. Where parts are needed, your engineer will give you a written quote and will only order or fit them once you approve it. Parts are normally sourced within 3–7 working days and fitted at a follow-up visit. Parts are delivered by the engineer, never posted to you.
6. Confirmation & Records
Every booking is confirmed by email with the date and time window. After each visit you receive a job summary describing the work carried out. These records are kept on your account.
7. Delays & Missed Appointments
If we need to change an appointment, we will tell you as early as possible and rebook at no cost. If we fail to provide a booked service, you may be entitled to a refund under our Refund Policy. If you miss an appointment, please let us know at least 24 hours before so we can rebook.
8. Contact Us
Home Budget Hub Ltd · Company Reg: 17227795 · 66 Paul Street, London, EC2A 4NA Email: support@householdbudgethub.co.uk · Phone: 0330 027 0073 Hours: Monday–Friday, 9:00 AM – 5:00 PM GMT
Related policies: Terms & Conditions · Refund Policy · Privacy Policy