Legal

Refund Policy

Last updated: 24 September 2026

Key points: Cancel within 14 days for a refund (minus the value of any services already used). Cancel anytime after that — no fees, cover continues to the end of your billing period.

📧 Contact us before raising a dispute: support@householdbudgethub.co.uk · 0330 027 0073 · Mon–Fri 9am–5pm GMT

Billing: Monthly (£26.99/month) or Annual (£200/year). Subscriptions auto-renew until cancelled.

1. Overview

This Refund Policy applies to all maintenance subscriptions and call-out services purchased from Home Budget Hub Ltd (Company Reg: 17227795), 66 Paul Street, London, EC2A 4NA. Contact: support@householdbudgethub.co.uk | 0330 027 0073 Last updated: 24 September 2026

2. 14-Day Cooling-Off Period

You can cancel within 14 days of your first subscription payment and receive a refund. • Monthly Plan (£26.99) — within 14 days of first payment • Annual Plan (£200.00) — within 14 days of first payment If you have not used any services, you will receive a full refund. If you asked us to carry out a service during those 14 days (for example an emergency call-out, PAT test, boiler service or appliance update), we may deduct a proportionate amount for the service already provided, as allowed under the Consumer Contracts Regulations 2013. We will always explain any deduction. To claim, email support@householdbudgethub.co.uk with the subject line "Refund Request" and include your account email and purchase date.

3. Cancelling Your Subscription

You can cancel at any time: 1. Log in > Account Settings > Subscription > Cancel Subscription 2. Email: support@householdbudgethub.co.uk (subject: "Cancel Subscription") 3. Phone: 0330 027 0073 (Mon–Fri, 9am–5pm GMT) What happens when you cancel: • Cancellation takes effect at the end of your current billing period • Your call-out cover and included services continue until then • No further charges will be made • You will receive a confirmation email There are no cancellation fees.

4. Refunds After 14 Days

After the 14-day cooling-off period, subscription fees are not refundable for the current billing period, because call-out cover is in place from the start of each period. We may refund at our discretion if: • We were unable to provide a service you booked because of a failure on our part • You were charged twice, or charged in error • There are exceptional circumstances — please contact us to discuss

5. Annual Plan

If you are on the Annual Plan (£200.00/year): • The 14-day cooling-off period applies from the date of purchase and from each renewal date • After 14 days, the annual fee is not refundable for the rest of that membership year • You can cancel at any time to stop auto-renewal; your cover continues until the year ends • We will send you a renewal reminder at least 14 days before your renewal date

6. Parts & One-Off Call-Out Charges

Parts and one-off call-out charges are quoted and agreed with you before work begins. If a repair we carried out fails because of our workmanship, we will return and put it right at no extra labour cost. Faulty parts we supplied will be replaced or refunded in line with your rights under the Consumer Rights Act 2015.

7. How to Request a Refund

Step 1: Email support@householdbudgethub.co.uk with the subject "Refund Request – [Your Account Email]". Include your name, plan, purchase date and reason. Phone: 0330 027 0073 (Mon–Fri, 9am–5pm GMT) Step 2: We will acknowledge your request within 1 business day. Step 3: Approved refunds are made to your original payment method within 5–10 business days.

8. Disputes

If something has gone wrong, please contact us before raising a dispute with your bank or card provider. We can usually resolve billing issues more quickly directly. This does not affect your right to raise a dispute or to use the Direct Debit Guarantee.

9. Contact Us

Home Budget Hub Ltd 66 Paul Street, London, EC2A 4NA Email: support@householdbudgethub.co.uk Phone: 0330 027 0073 Hours: Monday–Friday, 9:00 AM – 5:00 PM GMT

Related policies: Privacy Policy · Terms & Conditions · Cookie Policy