How to Cancel Your Subscription

Step-by-step guide to cancelling your Home Budget Hub maintenance plan.

No Cancellation Fees

Cancel anytime. There are no penalties or hidden charges.

Immediate Confirmation

Cancellation is instant. You'll receive a confirmation email immediately.

Keep Your Service

Call-out service continues until the end of your billing period.

Step-by-Step Guide

Log In to Your Account

Visit homebudgethubltd.co.uk and log in with your email and password.

Go to Account Settings

Click your profile icon (top right) → Select 'Account Settings'

Navigate to Subscription

Under 'Account Settings', find and click the 'Subscription' tab or section.

Click Cancel Subscription

Find the 'Cancel Subscription' button. You may be asked to confirm your reason (optional).

Confirm Cancellation

Review the cancellation notice. Confirm that you want to cancel. You'll see a confirmation message.

Receive Confirmation Email

You'll receive an email confirming cancellation. Your call-out service continues until your billing period ends.

Alternative Cancellation Methods

If you prefer not to cancel online, you can reach out directly:

📧 Email

Send an email to support@householdbudgethub.co.uk with the subject line "Cancel Subscription"

📞 Phone

Call us at 0330 027 0073 (Mon–Fri, 9 AM–5 PM GMT)

We aim to process cancellation requests within 1 business day.

What Happens After You Cancel

Cancellation Confirmation
You'll receive an email confirming your subscription has been cancelled.
Service Until Billing Period Ends
You can still book call-outs and any unused annual services until your current billing period ends.
No Further Charges
After cancellation, you will not be charged again. Your subscription is done.
Account Remains Active
Your account stays active until the end of your billing period. You can reactivate your subscription if you change your mind (within the billing period).

Common Questions

Will I be refunded for unused time?

Cancellation takes effect at the end of your billing period, and fees for the current period aren't refundable. If you're within 14 days of your first payment, you can get a refund minus the value of any services already used. See our refund policy.

Can I reactivate my subscription after cancelling?

Yes. If you cancel but change your mind before your billing period ends, you can log back in and reactivate at any time. After your billing period ends, you can subscribe again whenever you wish.

What if I forget my password?

You can use the "Forgot Password" link on the login page to reset your password. If you need help, contact us at support@householdbudgethub.co.uk.

Still have questions?

Contact our support team at support@householdbudgethub.co.uk or call 0330 027 0073 (Mon–Fri, 9 AM–5 PM GMT).