Billing & Payments

How Billing Works

Everything you need to know about payments, renewals, cancellations, and refunds — explained simply.

Key Facts Before You Subscribe

Monthly plan: £26.99 GBP/month — charged every month, auto-renews until cancelled.
Annual plan: £200.00 GBP/year — charged once per year, auto-renews every 12 months until cancelled.
Includes an annual PAT test, boiler service and TV/appliance update, plus emergency call-out service. Parts are quoted separately.
14-day cooling-off period on your first payment.
Cancel anytime — no fees, no lock-in.
Payments processed by Stripe (PCI DSS Level 1 certified).

When Payments Are Taken

Your first payment is taken immediately when you subscribe.
Monthly plan (£26.99 GBP/month): charged on the same date each month.
Annual plan (£200.00 GBP/year): charged once per year on your subscription anniversary.
All payments are processed securely by Stripe — we never see or store your card details.
You will receive an email receipt from Stripe for every payment taken.

Subscriptions renew automatically — this is a recurring billing arrangement.
Monthly: renews on the same date each calendar month automatically until you cancel.
Annual: renews every 12 months automatically until you cancel.
We will send you a renewal reminder at least 14 days before your annual renewal date.
You will always be charged the same stated price unless we notify you of a price change with at least 30 days' notice.
If a payment fails, Stripe will retry the charge. If it remains unsuccessful, your call-out service may be paused until payment is resolved.

You can cancel at any time — there are no cancellation fees or penalties.
To cancel: Log in → Account Settings → Subscription → Cancel Subscription.
Alternatively, email support@householdbudgethub.co.uk with subject 'Cancel Subscription'.
Or call us on 0330 027 0073 (Mon–Fri, 9am–5pm GMT).
Cancellation takes effect at the end of your current billing period.
Your call-out service and any unused annual services continue until your billing period ends.
No further payments will be taken after cancellation is confirmed.
You will receive a cancellation confirmation email.

14-day cooling-off period on your first payment — full refund if no services have been used.
If you used a call-out or annual service within those 14 days, a proportionate amount may be deducted.
To claim: email support@householdbudgethub.co.uk within 14 days of purchase with subject 'Refund Request'.
Eligible refunds are processed within 5–10 business days back to your original payment method.
After 14 days, subscription fees for the current billing period are non-refundable.
Parts are not included in the subscription and are always quoted before work begins.
Billing errors or double-charges will always be refunded in full.
See our full Refund Policy at /refund-policy for complete details.

Credit and debit cards: Visa, Mastercard, American Express.
BACS Direct Debit (UK bank accounts) — available on all plans.
Apple Pay and Google Pay — where supported by your device.
For BACS Direct Debit: you authorise Home Budget Hub to collect recurring payments from your bank account. The Direct Debit Guarantee applies.
BACS payments can take 3–5 business days to process. Your service starts once payment clears.

Our support team is here to help — contact us before raising any dispute.

Monday–Friday, 9:00 AM – 5:00 PM GMT · We respond within 1 business day